Usage Agreement

When you subscribe to one of the services of the Digital Creativity Foundation, you are considered fully agreeing to abide by all the conditions and laws registered, which is an institution commercially registered by the Egyptian Ministry of Trade and Industry under the number 2543543 | Tax file No. 355 - 901 - 515 and is commercially registered from the Saudi Ministry of Trade and Industry under number 564681354684

1- Direct chat is considered for sales only, and the customer is not entitled to request technical support through the direct chat service. Technical support is limited to tickets.

2- The customer must fully maintain his membership, so the customer bears full responsibility for the loss of signed files in the event that his membership data is breached on our site.

3- It is forbidden to violate the institution’s employees by verbal or insulting words or insults, whether intentionally or unintentionally, and we will deal strictly with this matter and your service may be permanently stopped without recovering any amount.

4- Defamation of institutions In recent times, we find that most of the internet users among the website owners, the closest thing they have is defamation, and we need such behavior for any reason whatsoever, and the contract between you and the institution is considered null in the case of defamation, and you are not entitled to claim any rights.

5- The information registered with us is considered as our identity, and in the event that you lose all the things in your account, such as the mobile number or email, we will demand a copy of your identity, and in the event that the information in the membership is different from the information in the personal identity, we will not hand you the membership, so be sure to put all the information correctly

1- When subscribing to one of the services of the Foundation Ideas and Concepts, an official, notarized contract is made to be sent by fax or mail if the customer wants that.

2- When you register with the Foundation Ideas and Concepts, all your data is strictly confidential and no party has the right to view it except in the case of your request

3- We do not sell your personal data and your location data to any party, no matter what, including e-mail. In the event that you request access to it, a copy of your personal identity will be sent.

4- The Foundation Ideas and Concepts is obligated in the event that the client’s subscription period ends, then a backup copy is made, and you have the right to request it within a period not exceeding 3 days only

5- The Ideas and Concepts Corporation is obligated to give the customer a domain name plate, if requested.

6- The Ideas and Concepts Corporation is committed to protecting (the domain) from fraud and in the event of the expiration of the (domain) term, the customer has the right to pay service fees for domain renewal, and in the event of non-payment of fees for renewal, the Ideas and Concepts Corporation completely disclaims its responsibility for the loss or loss of any domain.

7- The Ideas and Concepts Foundation is committed to providing the agreed space or specifications and preparing them within one hour and up to 24 hours from the confirmation of receipt of fees.

8- The Ideas and Concepts Corporation is committed to providing technical support for the service provided only and takes care of backing up the site on the same server daily, weekly and monthly.

9- The Ideas and Concepts Foundation does not provide technical support through direct chat, direct chat for sales only, and in the event that you encounter any problem, you must write a new ticket.

1- Mass sending and mailing dumping is prohibited, and the owner of the offending site bears the resulting damage and closes his site immediately with a fine of the customer and does not have the right to claim the rest of his financial dues.

2- The customer does not have the right to cause any harm to the Ideas and Concepts Foundation, and the contract between you and the company is binding on both parties and this agreement is valid until the contract is canceled and he is entitled to move after paying the additional service fees. Each contract between you and the Ideas and Concepts Foundation is an independent contract that ends at the end of the contract date. Agreed

3- Consumption of system resources and damage to the server falls under the responsibility of the site owner if it is confirmed that the client attempts to harm one of the servers or the consumption of system resources such as the processor, memory or the network by using harmful or forbidden scripts will lead to the site being closed directly without returning the amounts paid with the customer being fined a value Damages

4- It is prohibited to use programs to provide free services to visitors, such as hosting or any type of services provided to other website owners. The space (location) and the services provided to the customer are intended for the client’s use only

5- It is forbidden to host the following contents or what is related to hacking or espionage or all malicious programs, viruses, sexual and pornographic materials or violating the Islamic religion or public morals, and the owner of the offending site bears the resulting damage and is fully responsible

6- The site must be free of what contradicts Islamic law and that the site is not exposed to the Islamic religion in any way.

7 – It is strictly forbidden to use hosting for political purposes, and it is prohibited to attack any country, president, or any party in any way.

8- It is prohibited to use the site or any of the services to harm the provider (server) or other sites on the provider or any other sites.

9 – Upgrade requests: It is possible to request to upgrade the server, and the client will be given the upgrade times and he chooses what is appropriate for him.

10- Banning prohibited materials: It is strictly forbidden to host pornographic, terrorist and Shiite websites.

11- Technical support for clients of complete and shared servers is limited to the presence of the server on the Internet and its basic problems. We do not support internal software and others, but rather it has a cost of its own.

12- Technical Support Tickets: A customer who is not subscribed to server management plans has the right to request a solution to a problem or something young, but an additional amount will be charged for each problem | The amount is estimated according to the problem Or subscribe to the monthly technical support plan.

13- It is strictly forbidden to use the server to carry out attacks or to use the server to attack other servers, sites or networks.

1- The client is obligated to maintain the confidentiality and privacy of the programs that are installed for him by the Ideas and Concepts Foundation and not to divulge, distribute or provide all or part of them unless there is a written permission to do so by the institution

2- The customer is obligated not to remove the logo or the clause of rights for the programs or designs that are placed in the lower part of the program or design, and in the event that they are removed, then he will leave the service agreement and in some cases this includes development and renewal or obtaining agreed advantages or the design is downloaded free In all locations

3- In the event that the customer submits a request for programming, design or other other services and wants to cancel the request for any reason after the amount has been transferred, the customer is entitled to request the restoration of (half) the amount paid only and not the full amount within a maximum period of 48 hours from the transfer of the amount and the validity Contract .

1- The customer has the right to request a refund of the amount paid within 15 days of the start of hosting with us in case there is a convincing reason for the management of the Digital Creativity Foundation.

2- Important notice: In the event that the customer moves his site, the granted warranty period without informing us officially before the transfer and with explanation of the convincing reasons for canceling the contract, the customer will not have the right to ask us completely for any amount he has paid, and the Digital Creativity Foundation has the right to reject the request if the reasons are not convincing.

3- The customer has the right to request to cancel his subscription at least 2 days before the bill is due. Any request to cancel a subscription will not be considered after that, and the customer will be forced to renew or pay a fine determined for him by the accounts department. 3. The customer has the right to request to cancel his subscription at least 2 days before the bill is due. Any request to cancel a subscription will not be considered after that, and the customer will be forced to renew or pay a fine determined for him by the accounts department.

4- In the event of a request to return the remaining services from servers, resellers, or sites, the amount is added to the customer’s balance only, and exclusive services can be purchased within the company, such as: buying domains, servers, or any other services belonging to the company. It is not possible to request financial intermediation services from this amount.

5- The Digital Creativity Foundation has the full right to a legal claim and to raise the matter to the competent authorities in the event of a breach of these conditions.

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